Help with your OLO bag
Choosing between shapes or checking a product detail? Use our contact form to ask about a bag or an existing order.
Before you order
- Include the product name, SKU or product-page link.
- Tell us the colour you are considering and the dimensions, strap details or included accessories you want to confirm.
- Check the selected option and displayed price before adding the item to your basket.
Questions about an order
Include your order number and a clear description of your question. If the question concerns an item received, describe the issue and which item or colour it relates to. Do not send your password or full payment-card details.
Delivery, payments and returns
Delivery options, payment methods and applicable return arrangements should be checked before placing an order. If any information is missing or unclear, contact us for confirmation before purchasing.